Certificate telephones of the district governments

The report hotlines of the district governments offer telephone advice on questions about grades and school careers - confidentially and free of charge.

Text last updated: 2026-02-04

Annoyed and worried about bad grades? The report telephone can help!

On February 6, 2026, interim school reports will be issued in North Rhine-Westphalia. This is not always an occasion for great joy. Poor grades can cause anxiety among pupils. Some parents also worry when their child brings home poor grades. The most important thing is not to grumble about it, because the child is probably already suffering enough. The best advice is to remain calm and look for the causes together. From this, strategies can be developed to improve learning.

Legal advice on questions about grades and school careers

Parents and pupils who are angry about poor or unfair grades and are worried about their future at school can contact the school report hotline. The experts in the five NRW district governments answer legal questions about grading and school law. They also provide advice on how to proceed with the school career in the future. Advice is confidential and free of charge.

  • The district government answers questions from the following school types: Realschule, Gymnasium, Gesamtschule, Sekundarschule, Gemeinschaftsschule and Berufskolleg.
  • The certificate hotline at the respective school authorities of the independent cities and districts is responsible for questions relating to primary, secondary and special schools.

The district governments' certificate hotlines are available on the following days:

The Arnsberg district government's certificate hotline:
Phone: 02931 823388

  • Monday, 9. February from 10 am to 12 noon and from 1 pm to 3 pm
  • Tuesday, February 10 from 9 am to 12 noon and from 2 pm to 4 pm.

Certificate hotline of the Detmold district government:
Phone: 05231 714848

  • Friday, February 6 from 9 am to 12 noon and from 2 pm to 4 pm. February from 8.30 am to 3 pm
  • Monday, February 9 from 8.30 am to 3 pm

Certificate hotline of the Düsseldorf district government:
Telephone: 0211 4754002

  • Friday, February 6 from 8.30 am to 3 pm
  • . February from 10 am to 12 noon and from 1 pm to 3 pm
  • Monday, February 9 from 10 am to 12 noon and from 1 pm to 3 pm
  • Tuesday, February 10 from 10 am to 12 noon and from 1 pm to 3 pm
  • . February vfrom 10 am to 12 noon and from 1 pm to 3 pm

    • Telephone of the Cologne district government:
    Telephone: 0221 1472000

    • Thursday, 5. February from 10 am to 12 noon and from 1 pm to 3 pm
    • Friday, February 6 from 10 am to 12 noon and from 1 pm to 3 pm
    • Monday, February 9 from 10 am to 12 noon and from 1 pm to 3 pm
    • Tuesday February 10 . February from 10 am to 12 noon and from 1 pm to 3 pm

    Certificate telephone of the Münster district government:
    Telephone: 0251 4114199

    • Friday, February 6 from 10 am to 12 noon and from 1 pm to 3 pm
    • Monday, February 9 from 10 am to 12 noon and from 1 pm to 3 pm
    • . February from 10 am to 12 noon and from 1 pm to 3 pm
    • Tuesday, February 10 vfrom 10 am to 12 noon and from 1 pm to 3 pm

    School psychological counseling centers also offer competent help. Information on the counseling centers is available at the local school authorities or on the Internet at www.schulpsychologie.de.

    Further information Links to read more

    Further information about the report telephones and counseling services can be found on the portal of the Ministry of Education.

    www.schulministerium.nrw