The ABCs of Emergency Numbers

In emergencies, always call the emergency number 110!

To help ensure your criminal complaint or tip is processed promptly, please be sure to provide the following information about yourself and how to contact you:

• Last name and first name
• Date and place of birth
• Street and house number
• Zip code and city
• Phone number (where you can be reached during the day)
• Email address

Describe exactly when and where the incident occurred and who was involved. Please provide a detailed account of the events. In cases of theft or property damage, please let us know what was stolen or damaged, as well as the extent of the damage.

If you have a specific suspect or know of any witnesses to the incident, please include their information in your report. If you cannot provide their details, please provide as detailed a description of the person as possible.

If the matter is not particularly urgent or if you wish to provide confidential data or information, you can find your local police station here.

Tips and information for parents, children, and teens on how to improve their personal safety can be found on the police crime prevention website: www.polizei-beratung.de

Phone number: 112

Hotline for women affected by violence and those in their social circle

Phone number: 0800 116 016

Website: www.hilfetelefon.de

Anonymous Counseling – Including Support for Confidential Childbirth

Phone Number: 0800 40 40 020

Website: www.geburt-vertraulich.de

Counseling for victims and their families in cases of suspected child sexual abuse

Phone number: 0800 22 55 530

Website: www.hilfe-portal-missbrauch.de

Counseling for children and teens in crisis

via email, group chat, or open forums

Website: www.jugendnotmail.de

With the new “Junoma” app, a counselor is available on your phone at any time. The app is available for free in the app stores.

Joint initiative of the Protestant and Catholic Churches

Phone number: 0800 111 0 111 or 0800 111 0 222

Website: www.telefonseelsorge.de

Provides people with depression and their loved ones with information about the condition and lists appropriate resources

Phone number: 0800 3344533

Website: www.deutsche-depressionshilfe.de

Office hours: 
Mon, Tue, Thu: 1:00 PM – 5:00 PM
Wed, Fri: 8:30 AM – 12:30 PM

Resource Center for People with Mental Illness and Their Families

Phone number: 0228 71002424

Refugee Assistance Center (Arabic, English, French)

Phone number: 0228 71002425

Website: www.bapk.de

Helpline for parents with any questions, concerns, or problems

Phone number: 0800 111 0 550 Also available: Online counseling

Website: www.nummergegenkummer.de

Helpline for Children and Teens

Phone number: 116 111 or 0800 111 0 333 Chat counseling also available

Website: www.nummergegenkummer.de

Counseling for parents with questions and concerns about raising their children

Phone number: 0911 977140 Also available via one-on-one counseling, group chat, and open forums

Website: www.eltern.bke-beratung.de

Counseling for children and teens on all issues related to growing up

Email, one-on-one chat, group chat, open forums

Website: www.jugend.bke-beratung.de

Counseling for Single Mothers and Fathers

Phone number: 0201 82774-799

Counseling for Large Families

Phone number: 0157 32788-738

Counseling for children and teens seeking advice who are caring for their families

Phone number: 116 111 Chat counseling also available

Support for Family Caregivers

Phone number: 030 20179131

For questions about symptoms, testing, and vaccinations (24/7)

Phone number: 116 117

For questions about the coronavirus

Phone number: 0211 9119 1001

For questions about the coronavirus

Phone number: 030 346 465 100