Contact

Do you have questions about services, counseling, and educational programs in North Rhine-Westphalia, or about the wide range of other information available on the Family Portal? The AI chatbot on the Family Portal can help you in a matter of seconds!

If the chatbot isn’t helping you, or if you’d like to share a general suggestion about the Family Portal, please feel free to contact us using the contact form below.

For most questions submitted via the contact form, we need your home address so we can forward your message to the appropriate department for a response, if necessary. Without this information, we generally cannot answer your inquiry.

Important: This portal provides information about family policy benefits, services, and useful information for families in North Rhine-Westphalia. Therefore, inquiries submitted via the contact form can only be answered if they pertain to procedures and services in North Rhine-Westphalia.

When you submit this form, the information you provide will be sent to the ministry and used to respond to your inquiry. Please also see our Privacy Policy.

You can also contact us by mail:

Ministry for Children, Youth, Family, Equality, Refugees, and Integration of the State of North Rhine-Westphalia
40190 Düsseldorf