Contact

Do you have questions about services, counseling, and educational programs in North Rhine-Westphalia, or about the many other resources available on the Family Portal? The Family Portal’s AI chatbot can help you in a matter of seconds!

Are you having trouble with the chatbot, or would you like to share a general suggestion about the Family Portal? Then feel free to write to us using the contact form below.

For most questions submitted via the contact form, we need your residential address so that we can forward your message to the appropriate department for a response, if necessary. Without this information, we generally cannot answer your inquiry.

Important: This portal provides information on family policy benefits, services, and useful information for families in North Rhine-Westphalia. Therefore, inquiries submitted via the contact form can only be answered with regard to procedures and services in North Rhine-Westphalia.

When you submit this form, the information you provide will be sent to the ministry and used to respond to your inquiry. Please also see our Privacy Policy.

You can also contact us by mail:

Ministry for Children, Youth, Family, Equality, Refugees, and Integration of the State of North Rhine-Westphalia
40190 Düsseldorf