The AI chatbot on the Familienportal.NRW website

Would you like to apply for parental allowance, are you looking for an advice center, or do you have questions about government benefits that provide financial relief to families, such as child allowance, the child supplement, or the education and participation package? Or do you have a question about your everyday family life?

The AI chatbot is a digital assistant. It helps you with any family-related concerns by quickly and easily finding the right information, contact persons, or additional resources on the Familienportal.NRW. It answers your questions around the clock and in natural language.

Here you can learn how the chatbot works, what it can do, and how your data is protected.

Among other things, our chatbot can help you

• find information more quickly on the Familienportal.NRW website, 
• answer questions about programs and services, 
• to provide the appropriate forms or contact information, 
• redirecting you directly to the right pages. 

Good to know: No matter what question you have about family matters, you can ask the chatbot!

You can simply phrase your question the way you would speak. The chatbot

• understands natural language.
  No bureaucratic jargon—just type in what you’re looking for or use voice input. 
• speaks over 95 languages.
  The chatbot recognizes the language you’re writing or speaking in and responds in that language. 
• helps you quickly find the right information.
  Based on your search query, you’ll be taken directly to the relevant content, whether it’s a service, a contact point, or an information page.
• provides guidance through the wide range of services.
  The chatbot shows you which services are available, explains who is eligible to use them, and guides you to the appropriate (online) application form.

“We’re having a baby,” “How do I apply for parental leave benefits?” or “Is there a subsidy for lunch at daycare?”: Simply type or speak your inquiry into the input field. You don’t need to know the official name of an administrative service. The chatbot understands the meaning of your question and provides relevant results: information, the appropriate contact points, and direct links to online applications.

After you enter your question, the chatbot automatically searches for the relevant information. To do this, it searches the Familienportal.NRW website as well as selected and trusted information sources from the State of North Rhine-Westphalia. 

For each result, you’ll receive:

• a personalized response,
• a clear explanation without bureaucratic jargon,
• direct links to information pages, online services, and the relevant agencies.